“I’m am coming to see you for a therapy session.” said my friend.
“Why now?” I asked. Until this moment he had not shown the slightest interest in taking up a long standing offer of a complementary session.
His answer: “I observe people. I have seen how they look, the way they walk, before they go into your shop, and I see how they look afterward. I want to experience what that difference is.”
Feedback like that is priceless.